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US Tech & AI

Amazon apologises to customers impacted by huge AWS outage

By Eric October 31, 2025

On Monday, a significant disruption affected over a thousand websites, attributed to a “faulty automation” process, according to an expert who spoke with the BBC. This incident underscores the increasing reliance on automated systems in managing website operations, which can lead to widespread issues when something goes awry. The automation in question is believed to have malfunctioned, causing a cascade of errors that impacted various sites, leading to downtime and accessibility problems for users. This incident highlights the vulnerability of digital infrastructures that depend heavily on automated technologies, raising concerns about the robustness and reliability of such systems.

The repercussions of this automation failure were felt across a diverse range of websites, from small businesses to larger platforms, illustrating how interconnected the digital ecosystem is. For instance, websites that rely on shared technologies or services experienced similar issues, creating a ripple effect that exacerbated the situation. Experts suggest that while automation can streamline operations and reduce human error, it also introduces new risks, particularly when systems are not adequately monitored or maintained. This incident serves as a critical reminder for organizations to evaluate their reliance on automation, ensuring that robust contingency plans and monitoring systems are in place to mitigate potential disruptions in the future. The event not only affected website accessibility but also sparked discussions about the need for improved oversight and management of automated processes in the digital landscape.

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A “faulty automation” was at the core of the issues that caused knock-on effects for more than one thousand sites on Monday, an expert told the BBC.

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