GPs managed record number of online requests in October
In October 2025, the National Health Service (NHS) in the UK witnessed a significant surge in online GP requests, with over 8 million submissions recorded. This remarkable increase of 21% from September 2025 and a staggering 68% compared to the same month last year reflects a growing trend towards digital healthcare solutions. The NHS and the government have been actively working to streamline the process of contacting general practices, making it more accessible and convenient for patients. This shift aligns with broader efforts to modernize healthcare services and adapt to the digital age, where patients increasingly prefer online interactions over traditional methods.
The rise in online GP requests can be attributed to several factors. Firstly, the ongoing push for digital transformation within the NHS has led to improved online platforms and services, making it easier for patients to book appointments, request prescriptions, and access medical advice from the comfort of their homes. Additionally, the COVID-19 pandemic accelerated the adoption of telehealth services, leading many patients to become more accustomed to seeking medical assistance online. The statistics indicate that approximately one in three patients now utilize online services to engage with their healthcare providers, underscoring a significant cultural shift in how healthcare is accessed and delivered.
This trend not only highlights the growing acceptance of digital healthcare but also emphasizes the importance of ensuring that these online services are secure, user-friendly, and capable of meeting the diverse needs of patients. As the NHS continues to enhance its digital offerings, it is crucial to address potential challenges such as digital literacy, data privacy, and equity of access. The dramatic increase in online GP requests is a clear indication of the public’s willingness to embrace technology in healthcare, paving the way for a more efficient and responsive healthcare system in the future.
More than 8 million people submitted their GP request online during October 2025, up more than a fifth (21%) on the previous month and up more than two-thirds (68%) on last year. The new figures come as the NHS and government strive to make contacting your practice as easy as possible. Around 1 in 3 […]
