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US Tech & AI

Cloudflare apologises for outage which took down X and ChatGPT

By Eric December 7, 2025

In a recent statement that has captured the attention of both customers and the broader online community, a prominent web infrastructure company issued a public apology, acknowledging its role in a significant disruption that affected numerous websites and services. The incident, which has raised questions about the reliability of internet services, highlights the critical nature of web infrastructure in our increasingly digital world. The company’s admission, “We apologise to our customers and the Internet in general,” reflects a growing awareness of the impact such outages can have on businesses and individuals alike.

The disruption, which occurred over the weekend, led to widespread outages for various high-profile websites, leaving many users frustrated and unable to access essential services. As the company worked to resolve the issues, it became evident that the incident was not an isolated event but part of a larger pattern of vulnerabilities in web infrastructure. This situation serves as a reminder of the interconnected nature of the internet, where a single point of failure can have cascading effects across multiple platforms. The company’s apology comes at a time when businesses are increasingly reliant on online services, making the need for robust and reliable web infrastructure more critical than ever.

In response to the backlash, the company has committed to improving its systems and protocols to prevent similar incidents in the future. This includes investing in more resilient infrastructure and enhancing communication with customers during service disruptions. The incident has sparked discussions about the importance of transparency in the tech industry, with many calling for companies to be held accountable for outages that affect millions. As the digital landscape continues to evolve, the need for dependable web infrastructure remains paramount, and this apology serves as a wake-up call for both providers and users to prioritize stability and reliability in their online experiences.

“We apologise to our customers and the Internet in general” the web infrastructure company said.

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