GPs managed record number of online requests in October
In October 2025, the National Health Service (NHS) reported a remarkable surge in online GP requests, with over 8 million submissions recorded—a significant increase of 21% from September and an impressive 68% rise compared to the same month last year. This trend highlights the growing reliance on digital platforms for healthcare access, as more patients opt for the convenience of online services. The NHS and the government have been actively working to enhance the accessibility of healthcare services, aiming to simplify the process of contacting GP practices. This initiative is part of a broader strategy to modernize healthcare delivery and ensure that patients can easily obtain the medical attention they need.
The data reveals that approximately one in three patients now prefer to request appointments or consultations through online channels, reflecting a significant shift in patient behavior. This digital transformation has been accelerated by the ongoing efforts to improve patient engagement and streamline healthcare processes. For instance, many GP practices have adopted user-friendly online systems that allow patients to book appointments, request prescriptions, and access medical advice without the need for face-to-face visits. The ease of use and efficiency of these online services not only benefit patients but also help alleviate pressure on healthcare providers by reducing the volume of phone calls and in-person visits.
As the NHS continues to embrace digital innovation, the impact of these changes is evident in the increasing number of patients who are utilizing online services. The rise in online GP requests serves as a testament to the effectiveness of these initiatives and the importance of adapting to the evolving needs of patients. By prioritizing accessible and efficient healthcare solutions, the NHS is paving the way for a more responsive and patient-centered approach to health services, ultimately improving the overall experience for millions of individuals seeking medical care.
More than 8 million people submitted their GP request online during October 2025, up more than a fifth (21%) on the previous month and up more than two-thirds (68%) on last year. The new figures come as the NHS and government strive to make contacting your practice as easy as possible. Around 1 in 3 […]
