GPs managed record number of online requests in October
In October 2025, the National Health Service (NHS) reported a significant surge in online GP requests, with over 8 million submissions recorded. This figure represents a remarkable increase of 21% compared to September 2025 and an impressive 68% rise from the same month in the previous year. The uptick in digital engagement underscores the ongoing efforts by the NHS and the UK government to streamline the process of reaching healthcare providers, making it more accessible and user-friendly for patients. This initiative is particularly important as the healthcare landscape continues to evolve, with an increasing emphasis on digital solutions to enhance patient care.
The move towards online GP requests is part of a broader strategy to modernize healthcare access and reduce pressure on traditional appointment systems. The NHS has been working to integrate technology into healthcare, allowing patients to book appointments, request prescriptions, and access medical advice from the comfort of their homes. Approximately one in three GP practices now offer fully online services, demonstrating a growing acceptance of digital tools among both healthcare providers and patients. This shift not only facilitates easier access to medical care but also helps to alleviate the burden on in-person consultations, which can often be overwhelmed by demand. As the NHS continues to innovate and adapt to the needs of the population, the significant rise in online GP requests reflects a positive trend towards more efficient and patient-centered healthcare delivery.
Moreover, the increase in online requests can be attributed to various factors, including heightened awareness of digital services and the growing comfort of patients with technology. The COVID-19 pandemic accelerated the adoption of telehealth and online consultations, leading many patients to realize the convenience and efficiency that these services provide. For instance, patients can now manage their healthcare needs without the hassle of waiting on hold or traveling to a clinic, making it easier for them to seek medical advice when necessary. As the NHS continues to promote these digital solutions, it is likely that we will see further increases in online engagement, ultimately enhancing the overall patient experience and improving health outcomes across the UK.
More than 8 million people submitted their GP request online during October 2025, up more than a fifth (21%) on the previous month and up more than two-thirds (68%) on last year. The new figures come as the NHS and government strive to make contacting your practice as easy as possible. Around 1 in 3 […]
