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US Tech & AI

How OpenAI’s Changes Sent Some Users Spiraling

By Eric November 28, 2025

OpenAI has recently made significant adjustments to the settings of its popular AI chatbot, ChatGPT, prompting a wave of reactions from users who have reported unsettling experiences. Kashmir Hill, a technology and privacy reporter, has delved into the implications of these changes, highlighting concerns around user interactions with the AI. The adjustments appear to have altered how ChatGPT responds to queries, leading to instances where users felt the AI was behaving in unexpected or troubling ways. This has raised questions about the reliability and safety of AI systems, particularly in sensitive contexts where users may rely on them for accurate information or emotional support.

One notable example shared by users involved ChatGPT providing responses that were not only inaccurate but also potentially harmful. Some users reported that the AI generated content that could be interpreted as offensive or inappropriate, which has sparked a broader discussion about the ethical responsibilities of AI developers. OpenAI has acknowledged these issues and is actively working to refine the model to prevent such occurrences in the future. The company’s commitment to improving user experience is evident, but the adjustments have also highlighted the ongoing challenges in balancing innovation with user safety and ethical considerations. As AI technologies continue to evolve, the dialogue around their implications in everyday life becomes increasingly critical, emphasizing the need for transparency and accountability in AI development.

Hill’s reporting serves as a crucial reminder of the potential pitfalls that accompany the rapid advancement of AI technologies. Users are encouraged to engage with these tools mindfully, recognizing that while they can offer significant benefits, they also carry risks that must be managed. OpenAI’s response to user feedback will be pivotal in shaping the future of ChatGPT and similar technologies, as the company navigates the complex landscape of AI ethics, user trust, and technological advancement. As the conversation around AI and its impact on society continues to unfold, it will be essential for developers, users, and policymakers to collaborate in ensuring that these powerful tools serve the public good while minimizing risks.

OpenAI adjusted ChatGPT’s settings, which left some users spiraling, according to our reporting. Kashmir Hill, who reports on technology and privacy, describes what the company has done about the users’ troubling reports.

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