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US Tech & AI

How OpenAI’s Changes Sent Some Users Spiraling

By Eric November 27, 2025

In a recent development, OpenAI has made significant adjustments to the settings of its popular AI chatbot, ChatGPT, leading to a wave of confusion and concern among its user base. Kashmir Hill, a technology and privacy reporter, highlights how these changes have impacted users’ experiences, particularly those who rely on ChatGPT for various tasks. The modifications appear to have altered the AI’s responses, leaving some users feeling unsettled and questioning the reliability of the tool. Reports have surfaced of ChatGPT providing unexpected or inconsistent answers, which has sparked discussions about the implications of such changes on user trust and the broader landscape of AI technology.

The adjustments made by OpenAI were intended to enhance the functionality and safety of ChatGPT, but they inadvertently triggered a backlash among users who found the AI’s new behavior perplexing. For instance, some users reported that the chatbot was less willing to engage in certain topics or provided responses that felt overly cautious. This shift has raised concerns about the balance between ensuring safety and maintaining the versatility that users expect from AI tools. Hill emphasizes that while OpenAI aims to create a responsible AI, the challenge lies in navigating the fine line between user expectations and the ethical considerations that come with deploying such advanced technology.

As OpenAI continues to refine ChatGPT, the company faces the daunting task of addressing user feedback while also prioritizing safety and adherence to ethical standards. The ongoing dialogue surrounding these changes serves as a reminder of the complexities involved in AI development, particularly as it relates to user experience and trust. Hill’s reporting sheds light on the broader implications of these adjustments, urging both developers and users to engage in a thoughtful conversation about the future of AI and its role in our lives. As the landscape of technology evolves, the need for transparency and responsiveness from companies like OpenAI becomes increasingly crucial in fostering a positive relationship between AI and its users.

OpenAI adjusted ChatGPT’s settings, which left some users spiraling, according to our reporting. Kashmir Hill, who reports on technology and privacy, describes what the company has done about the users’ troubling reports.

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