GPs managed record number of online requests in October
In October 2025, the National Health Service (NHS) reported a significant increase in the number of patients submitting their GP requests online, with over 8 million submissions recorded. This figure represents a remarkable 21% rise compared to September 2025 and an impressive 68% increase from the same month the previous year. This surge in online requests highlights a growing trend among patients to utilize digital platforms for healthcare needs, reflecting the NHS’s ongoing efforts to modernize its services and make accessing healthcare more convenient.
The increase in online GP requests is part of a broader initiative by the NHS and the UK government aimed at enhancing patient engagement and improving the efficiency of healthcare delivery. With approximately one in three patients now opting to reach out to their GP practices through digital means, the shift towards online services is becoming increasingly mainstream. This trend not only helps reduce the burden on healthcare providers but also allows patients to manage their health more proactively. The NHS has been investing in technology and resources to facilitate this transition, including user-friendly online portals and mobile applications that streamline the process of booking appointments, requesting prescriptions, and accessing medical advice.
The implications of this shift are significant, as it not only improves patient satisfaction by offering greater accessibility but also aids in the effective management of healthcare resources. As the NHS continues to adapt to the evolving needs of the population, the increased adoption of digital health services underscores the importance of integrating technology into healthcare. The rise in online GP requests is a clear indicator of patients’ willingness to embrace these changes, paving the way for a more efficient and responsive healthcare system.
More than 8 million people submitted their GP request online during October 2025, up more than a fifth (21%) on the previous month and up more than two-thirds (68%) on last year. The new figures come as the NHS and government strive to make contacting your practice as easy as possible. Around 1 in 3 […]
