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US Tech & AI

Cloudflare apologises for outage which took down X and ChatGPT

By Eric November 23, 2025

In a surprising turn of events, a prominent web infrastructure company has issued a public apology to both its customers and the broader internet community. The statement, which reads, “We apologise to our customers and the Internet in general,” comes in the wake of significant disruptions experienced by users relying on their services. This incident has sparked conversations about the reliability of internet infrastructure and the responsibilities of service providers in maintaining seamless connectivity.

The apology stems from a series of outages that affected numerous websites and online services, leading to frustration among users and businesses alike. Many companies, especially those that depend heavily on web hosting and cloud services, reported substantial losses due to downtime. For example, e-commerce platforms experienced interrupted sales, while content creators faced challenges in delivering their work to audiences. This situation highlights the critical role that web infrastructure companies play in the digital economy, where even brief outages can have cascading effects on businesses and consumers.

In their statement, the company acknowledged the impact of the outages and committed to enhancing their systems to prevent future occurrences. They also emphasized the importance of transparency and communication with their customers during such crises. As the internet continues to evolve and expand, the expectation for reliability and performance from service providers only grows. This incident serves as a reminder of the vulnerabilities inherent in our interconnected digital landscape and the need for robust infrastructure to support the ever-increasing demand for online services.

“We apologise to our customers and the Internet in general” the web infrastructure company said.

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