OpenAI made ChatGPT better at sifting through your work or school information
OpenAI has recently unveiled an innovative feature for its ChatGPT, specifically designed to enhance workplace productivity by streamlining the search for company knowledge. This new “company knowledge” update, available for Business, Enterprise, and Education users, leverages a version of GPT-5 that integrates seamlessly with popular workplace applications such as Slack, SharePoint, Google Drive, and GitHub. The primary goal of this feature is to transform ChatGPT into a conversational search engine that can navigate through various data sources to deliver precise answers, thereby reducing the need for users to switch between different applications. This update builds on beta features introduced earlier this year, providing a more robust and comprehensive user experience.
The functionality of the company knowledge feature is particularly noteworthy for its ability to handle complex and ambiguous queries. For instance, if a user asks, “Where did we land on company goals for next year?” ChatGPT can execute multiple searches across different platforms to gather and synthesize information, resolving any conflicting details in the process. OpenAI emphasizes the importance of transparency in its responses, stating that every answer will include clear citations, allowing users to trace the information back to its source. This capability is especially useful in scenarios like preparing for client meetings, where ChatGPT can compile a briefing by aggregating relevant data from Slack messages, emails, Google Docs, and support tickets, all tailored to the user’s specific context.
However, there are some limitations to be aware of. Users must manually select the company knowledge feature at the start of a conversation, and while it is active, ChatGPT cannot browse the web or generate charts and images. Without the company knowledge enabled, ChatGPT can still respond to queries using connected apps, but the responses may lack the depth and detailed citations that the feature provides. OpenAI has indicated that further updates are on the horizon, promising to expand the capabilities of company knowledge support in the coming months. This development positions ChatGPT as a powerful tool for organizations seeking to enhance their operational efficiency and knowledge management practices.
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Here are some of the third-party workspace apps that are available for company knowledge.
OpenAI has launched a new ChatGPT feature that makes it easier to search for workspace information without switching between apps. The
“company knowledge” ChatGPT update
for Business, Enterprise, and Education users is powered by a version of GPT‑5 that directly connects with tools like Slack, SharePoint, Google Drive, and GitHub, allowing the chatbot to sift through more sources to find the answers you need.
The goal is to enable business users to utilize ChatGPT as a conversational search engine of sorts that can scour through all available workplace data to find what they need.
Anthropic launched a similar “Skills” tool
for its own Claude AI earlier this month that aims to improve AI agent capabilities for specific work tasks.
This builds on
beta features introduced in June
and provides a more comprehensive experience than previous app connections for ChatGPT. OpenAI says the GPT‑5-powered company knowledge update was specifically trained to search multiple sources simultaneously to provide more comprehensive and accurate answers.
“Every response includes clear citations so you can see where the information came from and trust the results,” OpenAI said in its announcement. “For example, if you have an upcoming client call, ChatGPT can create a briefing for you based on recent messages from your account channel in Slack, key details from emails with your client, the last call notes in Google Docs, and any escalations from Intercom support tickets since your last meeting.”
OpenAI says the company knowledge feature can handle ambiguous questions, such as “where did we land on company goals for next year?” by running multiple searches for different sources and viewpoints to resolve conflicting details. The tool uses date filters and can “think while it searches,” according to OpenAI, allowing it to find time-based information.
Company knowledge must be manually selected when starting new conversations, and ChatGPT can’t search the web or create charts and images while the feature is enabled. OpenAI says ChatGPT may still answer questions using connected apps without company knowledge being activated, but “responses won’t include the same depth or detailed citations.” Updates in the coming months are expected to expand company knowledge support to other ChatGPT capabilities.
