Millions more online consultation submissions by patients to practices in September
In a significant shift towards digital healthcare, millions of patients are increasingly opting for online consultation requests to connect with their General Practitioners (GPs). Recent statistics reveal that in September 2025 alone, 6.5 million online requests were made to GP practices across the NHS, marking a remarkable 50% increase compared to the same month in the previous year. This surge highlights the growing acceptance and reliance on digital solutions for healthcare, as patients embrace the convenience and accessibility that online consultations provide.
The rise in online consultations is part of a broader initiative by the NHS to enhance patient choice and streamline access to medical advice. With the ongoing pressures on healthcare systems exacerbated by the COVID-19 pandemic, many practices have adopted digital platforms that allow patients to submit inquiries, book appointments, and even receive diagnoses without the need for in-person visits. This not only alleviates the burden on GP offices but also empowers patients to manage their health more effectively from the comfort of their own homes. For instance, patients can use online portals to describe their symptoms, which can lead to quicker responses and tailored care plans, thus reducing wait times and improving overall patient satisfaction.
Moreover, the increase in online consultations reflects a significant cultural shift in how healthcare is delivered and consumed. Younger generations, in particular, are more inclined to utilize technology for their healthcare needs, favoring the immediacy and flexibility that online services offer. The NHS’s commitment to expanding these digital options aims to ensure that all patients, regardless of age or technological proficiency, can benefit from this modern approach to healthcare. As the NHS continues to adapt to the evolving landscape of patient needs, the emphasis on digital consultations is likely to play a critical role in shaping the future of primary care, making it more accessible and efficient for everyone.
Millions of people are using online consultation requests to contact their GP practice each month, as the NHS gives people more choice in how they can safely contact their family doctor. New figures show 6.5 million online consultation requests were submitted to GPs in September 2025, up half compared to the same period last year […]
