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Amazon Web Services outage hits airlines, disrupting check-in

By Eric October 22, 2025

On Monday, a significant disruption in Amazon Web Services (AWS) caused widespread outages for numerous websites and online services, impacting major airlines like Delta Air Lines and United Airlines. AWS, a cloud computing platform that hosts a vast array of services for businesses and organizations, experienced technical difficulties that led to cascading effects across various sectors. This incident not only disrupted airline operations but also highlighted the increasing reliance on cloud services for critical infrastructure.

Delta and United, two of the largest airlines in the United States, reported issues with their systems as a result of the AWS outage. Customers faced delays and difficulties accessing flight information, booking services, and managing itineraries. For example, Delta’s website and mobile app experienced significant slowdowns, frustrating travelers trying to check in or make changes to their flights. Similarly, United Airlines encountered problems with its check-in systems, leading to longer wait times at airports and increased stress for passengers. The disruption served as a reminder of how interconnected modern technology is, with airlines depending heavily on cloud services for operational efficiency and customer service.

This incident raises important questions about the resilience of cloud-based infrastructures. While AWS is known for its reliability, this outage demonstrates that even the most robust systems can experience failures, impacting businesses and consumers alike. As organizations increasingly migrate to cloud solutions, the need for contingency plans and diversified service providers becomes more critical. In response to the disruption, both airlines emphasized their commitment to enhancing their systems and ensuring that they can better withstand similar challenges in the future. The event serves as a wake-up call for industries heavily reliant on technology, underscoring the necessity for robust backup systems and strategies to mitigate the risks associated with cloud service outages.

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Delta Air Lines and United Airlines weren’t working fully in Monday’s disruption of Amazon Web Services, a backbone of many sites.

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