GPs managed record number of online requests in October
In October 2025, the NHS reported a significant surge in online GP requests, with over 8 million submissions recorded, marking a remarkable increase of 21% compared to September and an impressive 68% rise from the same month last year. This trend reflects the ongoing efforts by the NHS and the government to streamline the process of accessing healthcare services, making it more convenient for patients to reach their general practitioners. The increased adoption of digital services is a crucial component of the NHS’s strategy to enhance patient engagement and improve healthcare delivery.
The rise in online GP requests can be attributed to several factors, including the growing familiarity of patients with digital technology and the increased availability of online services. Approximately one in three patients now utilize online platforms to book appointments, request prescriptions, and access medical advice, illustrating a shift in how individuals interact with healthcare providers. This digital transformation not only simplifies the process for patients but also alleviates some of the administrative burdens on GP practices, allowing healthcare professionals to focus more on patient care. Moreover, as the NHS continues to promote its digital services, it is expected that these figures will continue to climb, further integrating technology into everyday healthcare experiences.
The implications of this trend are profound, as increased online engagement can lead to better health outcomes through timely access to medical advice and services. However, it also raises important questions about digital equity, as not all patients may have equal access to technology or the internet. The NHS is aware of these challenges and is actively working to ensure that all patients, regardless of their background, can benefit from these advancements in healthcare accessibility. As we move forward, the focus will remain on fostering an inclusive digital health environment that meets the diverse needs of the population while continuing to improve the efficiency of healthcare delivery systems.
More than 8 million people submitted their GP request online during October 2025, up more than a fifth (21%) on the previous month and up more than two-thirds (68%) on last year. The new figures come as the NHS and government strive to make contacting your practice as easy as possible. Around 1 in 3 […]
