GPs managed record number of online requests in October
In October 2025, the National Health Service (NHS) reported a remarkable surge in online GP requests, with over 8 million submissions recorded. This figure marks a significant increase of 21% compared to September 2025 and an impressive 68% rise from the same month in the previous year. This trend reflects the ongoing efforts by the NHS and the government to streamline access to healthcare services, making it easier for patients to connect with their general practitioners. The shift towards digital solutions is part of a broader strategy to enhance patient experience and improve healthcare accessibility across the UK.
The data indicates that approximately one in three patients are now opting to use online platforms for their GP requests, highlighting a growing acceptance of digital healthcare tools. The increase in online interactions can be attributed to several factors, including the convenience of submitting requests from home, the ability to avoid long phone wait times, and the overall push for modernization within the NHS. For instance, patients can now book appointments, request prescriptions, and access medical advice without the need for in-person visits, which is particularly beneficial for those with mobility challenges or busy schedules. This digital transformation not only enhances patient satisfaction but also allows healthcare providers to manage their workloads more efficiently.
As the NHS continues to embrace technological advancements, the focus remains on ensuring that all demographics can access these services. While the rise in online GP requests is encouraging, it also raises questions about digital equity, especially for older populations or those without reliable internet access. The NHS is urged to implement strategies that ensure everyone can benefit from these advancements, thereby fostering an inclusive healthcare environment. Overall, the significant uptick in online GP requests underscores a pivotal moment in the evolution of healthcare delivery in the UK, paving the way for a more accessible and patient-centered approach.
More than 8 million people submitted their GP request online during October 2025, up more than a fifth (21%) on the previous month and up more than two-thirds (68%) on last year. The new figures come as the NHS and government strive to make contacting your practice as easy as possible. Around 1 in 3 […]
