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US Tech & AI

Cloudflare apologises for outage which took down X and ChatGPT

By Eric December 5, 2025

In a recent statement that has garnered significant attention, a prominent web infrastructure company issued a public apology to its customers and the broader internet community. The apology comes in the wake of a major service disruption that affected countless websites and online platforms, highlighting the critical role that such companies play in maintaining the stability and reliability of the internet. The company, which has not been named in this summary, acknowledged the impact of the outage on businesses and individuals who rely on their services for daily operations, communication, and commerce.

The service disruption, which lasted several hours, was attributed to a technical failure that caused widespread connectivity issues. This incident serves as a stark reminder of the vulnerabilities inherent in the digital infrastructure that supports our increasingly online world. Many businesses reported significant losses during the downtime, with some unable to process transactions or communicate with customers. The company’s apology emphasized their commitment to transparency and accountability, as they pledged to investigate the root causes of the outage and implement measures to prevent similar incidents in the future.

This incident has sparked discussions about the importance of robust cybersecurity measures and the need for companies to have contingency plans in place to mitigate the impact of potential outages. As the internet continues to evolve and grow, the reliance on web infrastructure companies will only increase, making their role more crucial than ever. The company’s public acknowledgment of the disruption and its effects on users serves not only as an apology but also as a call to action for the industry to prioritize reliability and security in their operations. As they work to restore trust with their customers, the incident underscores the interconnected nature of the digital landscape and the shared responsibility of all stakeholders in ensuring a resilient internet.

“We apologise to our customers and the Internet in general” the web infrastructure company said.

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