GPs managed record number of online requests in October
In October 2025, the National Health Service (NHS) reported a significant surge in online General Practitioner (GP) requests, with over 8 million submissions, marking a remarkable increase of 21% compared to September and a staggering 68% rise from the same month the previous year. This trend highlights the growing acceptance and reliance on digital services within the healthcare system, as the NHS and the government continue their efforts to streamline the process of contacting GP practices. The push towards digitalization is aimed at enhancing accessibility and convenience for patients, enabling them to manage their health needs more efficiently.
The data reveals that approximately one in three GP requests were made online, showcasing a shift in patient behavior as more individuals turn to digital platforms for healthcare services. This increase can be attributed to several factors, including the ongoing promotion of online services by the NHS, which has been particularly emphasized since the COVID-19 pandemic. The pandemic accelerated the adoption of telehealth and online consultations, making patients more comfortable with using technology to engage with their healthcare providers. Furthermore, the NHS has invested in improving its digital infrastructure, ensuring that patients can easily navigate the online system, book appointments, and access medical advice without the need for in-person visits.
As the NHS continues to adapt to the changing landscape of healthcare, these statistics serve as a testament to the effectiveness of their initiatives aimed at modernizing patient interactions. The rise in online GP requests not only reflects a shift in patient preferences but also underscores the importance of digital health solutions in providing timely and efficient care. With ongoing advancements in technology and further enhancements to online services, the NHS is poised to continue improving patient experiences and outcomes in the years to come.
More than 8 million people submitted their GP request online during October 2025, up more than a fifth (21%) on the previous month and up more than two-thirds (68%) on last year. The new figures come as the NHS and government strive to make contacting your practice as easy as possible. Around 1 in 3 […]
