Delta now sells ‘Comfort Basic’ tickets: What to know before you book
Delta Air Lines has introduced a new fare option that is shaking up the way passengers think about booking flights. As of November 19, 2023, Delta launched the “Delta Comfort Basic” ticket, a stripped-down version of its extra-legroom Delta Comfort cabin. This new fare type aims to provide travelers with more choices, but it also introduces a host of restrictions reminiscent of the airline’s basic economy fares. While Comfort Basic passengers will still enjoy perks such as early boarding, complimentary alcoholic beverages, and access to extra-legroom seats, they will face limitations like assigned seating after check-in, reduced SkyMiles earnings, and ineligibility for first-class upgrades—even for Medallion elite members.
The introduction of Comfort Basic is part of Delta’s broader strategy to expand its fare offerings, which now total 12 different products across various cabin classes. This change reflects an industry trend where airlines are increasingly segmenting their fare structures to cater to diverse customer preferences. For instance, passengers opting for Comfort Basic will find themselves earning SkyMiles and Medallion Qualification Dollars (MQDs), albeit at a lower rate than those purchasing full-fare tickets. However, unlike basic economy tickets, Comfort Basic does allow lounge access for eligible members. Delta’s President, Glen Hauenstein, has indicated that this fare segmentation could eventually extend to premium cabins, potentially leading to a “basic business” ticket in the future.
As travelers navigate this new landscape of fare options, they will need to weigh the benefits against the restrictions of each choice. The Comfort Basic fare is positioned as a more affordable entry into Delta’s spacious Comfort cabin, but with trade-offs that may not appeal to all passengers. Competing airlines like American Airlines and United Airlines have yet to adopt similar basic fare structures for their extra-legroom seats, but hints suggest they may follow suit. For now, Delta’s innovative approach to fare diversity is setting the stage for a more complex but potentially rewarding travel experience, compelling passengers to make more informed decisions when booking their flights.
For years, airline passengers have faced a conundrum when booking a flight: Do you pay for a standard ticket, or brave the restrictions of basic economy to save some money?
Get ready to make a lot more decisions just like that — even if you’re not flying in coach.
Last week, Delta Air Lines officially brought the no-frills “basic” concept to its extra-legroom Delta Comfort cabin.
On certain flights, you can now book a slimmed-down “Delta Comfort Basic” ticket.
It’ll still come with access to the airline’s roomier rows, early boarding and inflight perks like free alcoholic drinks.
But you’ll also have to deal with some new, basic economy-ish restrictions.
ZACH GRIFF/THE POINTS GUY
For instance, Comfort Basic passengers won’t be able to pick which Comfort seat they’ll sit in. They’ll earn fewer
SkyMiles
than passengers who pay for a full-fare “Comfort Classic” ticket. And flyers with
Medallion elite status
can forget about a
first-class upgrade
when they book one of these fares.
This is the latest in a series of moves Delta has made, in recent months, to
dramatically expand its array of ticket options
— each with its own price point, travel perks and loyalty considerations.
The Atlanta-based carrier has framed this as a way to give customers more choice.
But it also means more complexity when deciding which fare is right for you.
Here’s what to know about these latest changes.
Delta Comfort Basic: What to know
Delta officially launched Comfort Basic on Nov. 19 as a skinnier version of its extra-legroom Comfort cabin.
Right now, it’s only available on “very select” domestic flights — so you may not see it on your next booking.
Delta Comfort Plus on the Airbus A350. ZACH GRIFF/THE POINTS GUY
Delta Comfort Basic passengers will still get access to the airline’s extra-legroom seats, complimentary alcoholic beverages, dedicated overhead bin space and Zone 3 boarding.
But there are some new restrictions to know about, too.
How Delta Comfort Basic is similar to basic economy
Some of these restrictions are reminiscent of what you’d see with Delta’s basic economy (now “Main Basic”) fares:
Benefit
Delta Comfort Basic restriction
Seat selection
Seats are assigned after check-in, so you could get stuck in a middle seat, and may not sit next to your traveling companion.
Upgrades
Even if you’re a Medallion elite member, you won’t be eligible for first-class upgrades.
Ticket flexibility
No same-day changes allowed.
Canceling a trip
Fees apply if you’re looking to cancel a ticket, just like they would on a basic economy fare.
Read more:
Delta to update its planes with more Comfort seats
How Delta Comfort Basic is different from Main Basic
Meanwhile, some of the other restrictions are a little more lenient than you’d find on a basic coach fare — after all, this is a more premium ticket.
Benefit
Delta Comfort Basic restriction
SkyMiles and Medallion Qualification Dollar earnings
Unlike with Delta Main Basic, you will actually earn SkyMiles and MQDs.
But it’ll be a reduced earning rate of 2 miles per dollar spent.
Lounge access
Delta Comfort Basic flyers with Sky Club access will be allowed to enter the airline’s lounges. Main Basic passengers are not allowed into Sky Clubs.
Also, unlike Delta’s no-frills coach ticket, Comfort Basic is
not
currently available for award bookings.
Read more:
Delta’s new Sky Club access restrictions are now in effect: What to know about the changes
Who Comfort Basic is right for
In essence, Comfort Basic is a way to get into the airline’s more spacious Comfort cabin at a lower price point, but you’ll sacrifice some flexibility and SkyMiles loyalty benefits.
Booking a Delta Comfort Basic ticket
When you go to book a Delta Comfort ticket, this new option could show up as one of three options available (Comfort Basic, Classic and Extra).
DELTA AIR LINES
As shown above, Delta’s Comfort Extra fare includes
added
benefits:
Fully refundable
Extra SkyMiles and MQDs earned
Higher upgrade priority than passengers on a Comfort Classic fare
Free same-day confirmed changes
An ever-expanding menu of fare types
For those keeping track, this gives Delta a whopping 12 fare products across its different cabins.
Cabin
Fare products
Main
Basic, Classic, Extra
Comfort (extra legroom)
Basic, Classic, Extra
First (Delta’s domestic-style first-class cabin)
Classic, Extra
Premium Select (premium economy)
Classic, Extra
Delta One (the airline’s flagship business-class experience)
Classic, Extra
More ‘basic’ on the horizon
Delta isn’t stopping with its Comfort seating section.
Expect to eventually see the “Basic, Classic, Extra” setup in even its most luxe cabins.
Yes,
that could mean a “basic business” ticket
in the future; Delta executives have said the array of fare types the carrier offers in coach (including its Basic option) could be a model for its front cabin down the road.
KYLE OLSEN/THE POINTS GUY
“I think the segmentation that we’ve done in the main cabin is kind of the template that we’re going to bring to all of our premium cabins over time,” Delta President Glen Hauenstein said in July. “It’s all about giving people more choice, more pricing options, and more products and services in every cabin.”
Of course, it also means a lot more decisions to sort through when you go to book a flight.
What about other airlines?
To date, top competitors American Airlines and United Airlines have not deployed similar “basic” options for their extra-legroom seating sections — American’s Main Cabin Extra and United’s Economy Plus.
But United this summer
dropped its own hints
about expanding the menu of ticket types it offers. So, don’t be surprised to see a similar approach on other airlines in the future.
Related reading:
Your complete guide to the Delta SkyMiles program
Best Delta credit cards
Delta Medallion status: What it is and how to earn it
Maximize your airfare: The best credit cards for booking flights
The best credit cards to reach elite status
How to survive basic economy on Delta Air Lines
Editorial disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities.
