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US Tech & AI

How OpenAI’s Changes Sent Some Users Spiraling

By Eric November 25, 2025

In a recent update, OpenAI made significant adjustments to ChatGPT’s settings, leading to confusion and concern among users. Kashmir Hill, a technology and privacy reporter, highlighted how these changes have impacted user interactions with the AI model. Many users reported experiencing unexpected and troubling responses from ChatGPT, which prompted them to question the reliability and safety of the AI. The adjustments seem to stem from OpenAI’s ongoing efforts to enhance user experience while addressing ethical concerns surrounding AI interactions. However, the execution of these changes has left some users feeling unsettled, as they navigate the nuances of the AI’s behavior post-update.

The adjustments made by OpenAI were intended to refine ChatGPT’s ability to provide accurate and contextually appropriate responses. However, users have reported instances where the AI’s replies became erratic or misaligned with their queries, leading to confusion and frustration. For example, some users noted that ChatGPT’s tone and content shifted dramatically, making it difficult to engage in productive conversations. This inconsistency has raised questions about the effectiveness of the updates and whether they have adequately addressed the complexities of human-AI interaction. Hill’s reporting underscores the importance of transparency in AI development, as users seek clarity on how changes to the system can affect their experiences.

OpenAI’s response to these troubling reports has been to engage with users and gather feedback to better understand the impact of the adjustments. The company aims to strike a balance between improving the AI’s capabilities and ensuring user safety and satisfaction. As the landscape of AI technology continues to evolve, the challenges faced by OpenAI serve as a critical reminder of the need for ongoing dialogue between developers and users. By prioritizing user feedback and addressing concerns, OpenAI hopes to foster a more trustworthy and effective AI environment, ultimately enhancing the overall experience for ChatGPT users.

OpenAI adjusted ChatGPT’s settings, which left some users spiraling, according to our reporting. Kashmir Hill, who reports on technology and privacy, describes what the company has done about the users’ troubling reports.

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