Millions more online consultation submissions by patients to practices in September
In a significant shift towards digital healthcare, the NHS has reported that millions of patients are increasingly opting for online consultations with their General Practitioners (GPs). In September 2025 alone, there were a staggering 6.5 million online consultation requests submitted, marking a 50% increase compared to the same month in the previous year. This surge reflects a broader trend of patients seeking more convenient and flexible ways to access healthcare services, particularly in the wake of the ongoing challenges posed by the COVID-19 pandemic. The ability to consult with a doctor online has become an essential component of modern healthcare, allowing individuals to receive medical advice without the need for in-person visits, which can often be time-consuming and logistically challenging.
The rise in online consultations is part of the NHS’s commitment to enhancing patient choice and improving access to healthcare services. Patients can now reach out to their GP practices through various digital platforms, including dedicated NHS apps and practice websites, making it easier than ever to book appointments, request prescriptions, and receive medical advice. This digital transformation not only streamlines the process for patients but also alleviates some of the pressures faced by GP practices, which have been grappling with increased demand for services. For instance, practices can manage patient inquiries more efficiently, allowing for quicker response times and better allocation of resources. Additionally, the data indicates that younger demographics, who are typically more comfortable with technology, are driving this trend, suggesting a generational shift in how healthcare is accessed and utilized.
As the NHS continues to embrace digital solutions, the implications for patient care and the healthcare system at large are profound. The increase in online consultations could lead to more timely interventions and better health outcomes, as patients are empowered to seek help when they need it. Moreover, the NHS is actively working to ensure that these digital services are inclusive and accessible to all, addressing potential barriers for older adults and those less familiar with technology. By fostering a more patient-centered approach and integrating technology into everyday healthcare practices, the NHS aims to create a more responsive and efficient system that meets the evolving needs of the population. As we look to the future, the continued expansion of online consultations may well redefine the landscape of primary care, offering a glimpse into a more connected and accessible healthcare experience.
Millions of people are using online consultation requests to contact their GP practice each month, as the NHS gives people more choice in how they can safely contact their family doctor. New figures show 6.5 million online consultation requests were submitted to GPs in September 2025, up half compared to the same period last year […]
