Millions more online consultation submissions by patients to practices in September
In a significant shift towards modernizing healthcare access, millions of patients are increasingly opting for online consultations with their GP practices, reflecting a growing trend in digital healthcare. Recent statistics reveal that in September 2025, there were an astonishing 6.5 million online consultation requests submitted to General Practitioners (GPs) across the UK. This figure marks a remarkable 50% increase compared to the same month in the previous year, showcasing the public’s enthusiasm for more flexible and convenient healthcare options. The NHS has been actively promoting online consultations as a way to enhance patient choice and improve access to medical advice, especially in a post-pandemic world where digital interaction has become more normalized.
The rise in online consultations can be attributed to several factors, including the ongoing efforts by the NHS to streamline healthcare services and the increasing familiarity of patients with digital technologies. During the COVID-19 pandemic, many GP practices adapted to remote consultations, and this model has continued to gain traction. Patients appreciate the convenience of being able to seek medical advice from the comfort of their homes, which not only saves time but also reduces the need for unnecessary visits to clinics. For example, individuals with busy schedules or those living in remote areas can now easily reach their healthcare providers without the barriers that traditional in-person appointments often present.
Moreover, the NHS’s commitment to enhancing digital services is evident as they continue to invest in technology that supports these online interactions. The implementation of user-friendly platforms and secure communication channels has made it easier for patients to submit their queries, book appointments, and receive follow-up care. As this trend continues to grow, it is anticipated that online consultations will play a crucial role in reshaping the future of primary care, making it more accessible and patient-centered. With millions of people embracing this innovative approach, the NHS is poised to further expand its digital offerings, ensuring that healthcare remains a priority for all, regardless of their circumstances.
Millions of people are using online consultation requests to contact their GP practice each month, as the NHS gives people more choice in how they can safely contact their family doctor. New figures show 6.5 million online consultation requests were submitted to GPs in September 2025, up half compared to the same period last year […]
