Millions more online consultation submissions by patients to practices in September
In a significant shift towards digital healthcare, millions of patients are increasingly opting for online consultation requests to connect with their general practitioners (GPs). Recent data reveals that in September 2025 alone, there were an impressive 6.5 million online consultation requests submitted to GP practices across the UK. This figure marks a remarkable 50% increase compared to the same month the previous year, highlighting a growing trend among patients to utilize digital platforms for their healthcare needs. This surge in online consultations reflects the NHS’s ongoing commitment to providing patients with more flexible and accessible options for engaging with their healthcare providers.
The rise in online consultations can be attributed to several factors, including the convenience of accessing medical advice from home and the ability to avoid lengthy waiting times for in-person appointments. Patients can submit queries regarding various health issues, from minor ailments to chronic conditions, allowing GPs to triage cases effectively and prioritize those needing immediate attention. For instance, during the COVID-19 pandemic, many practices quickly adapted to telemedicine, which has now become a normalized method of patient interaction. This digital approach not only empowers patients to take charge of their health but also alleviates some of the pressures on traditional healthcare systems, enabling GPs to manage their workloads more efficiently.
As the NHS continues to embrace technology, the emphasis on online consultations is expected to grow, providing a more streamlined and patient-centric approach to healthcare. With the ongoing evolution of digital health services, patients are encouraged to familiarize themselves with these platforms, ensuring they can make the most of the resources available to them. The increase in online consultation requests is a clear indication of a shift in patient preferences, marking a transformative phase in how healthcare is delivered and accessed in the UK. As this trend continues, it will be interesting to see how the NHS adapts and expands its digital offerings to meet the evolving needs of the population.
Millions of people are using online consultation requests to contact their GP practice each month, as the NHS gives people more choice in how they can safely contact their family doctor. New figures show 6.5 million online consultation requests were submitted to GPs in September 2025, up half compared to the same period last year […]
