Millions more online consultation submissions by patients to practices in September
In a significant shift towards digital healthcare, new data reveals that millions of patients are increasingly opting for online consultation requests to connect with their General Practitioner (GP) practices. In September 2025 alone, a staggering 6.5 million online consultation requests were submitted, marking a remarkable 50% increase from the same month in the previous year. This surge reflects the NHS’s ongoing efforts to enhance accessibility and flexibility in healthcare, allowing patients to choose how they engage with their family doctors. The rise in online consultations is not just a trend but a transformation in the way healthcare services are delivered, particularly in the wake of the COVID-19 pandemic, which accelerated the adoption of digital solutions across various sectors.
The NHS has been actively promoting online consultations as part of its commitment to providing safe and efficient healthcare. By offering patients the option to submit queries and receive advice digitally, GPs can manage their workloads more effectively while ensuring that patients receive timely responses to their health concerns. For instance, many patients find that online consultations are particularly beneficial for non-urgent issues, such as prescription renewals or minor ailments, which can often be resolved without the need for an in-person visit. This not only saves time for both patients and practitioners but also helps to alleviate pressure on healthcare facilities, allowing them to focus on more urgent cases.
Moreover, the increase in online consultations highlights a broader trend towards digital health solutions, with many patients appreciating the convenience of being able to access medical advice from the comfort of their homes. The NHS has also emphasized the importance of ensuring that these digital services are accessible to everyone, including those who may not be familiar with technology. Initiatives aimed at providing support and guidance for patients in navigating online healthcare platforms are crucial to ensuring equitable access to these services. As the NHS continues to innovate and adapt to the changing needs of the population, the rise in online consultation requests serves as a promising indicator of the future of healthcare delivery in the UK.
Millions of people are using online consultation requests to contact their GP practice each month, as the NHS gives people more choice in how they can safely contact their family doctor. New figures show 6.5 million online consultation requests were submitted to GPs in September 2025, up half compared to the same period last year […]
