Millions more online consultation submissions by patients to practices in September
In a significant shift towards digital healthcare, millions of patients in the UK are increasingly opting for online consultations with their General Practitioners (GPs). Recent statistics reveal that in September 2025 alone, a staggering 6.5 million online consultation requests were submitted, marking a 50% increase compared to the previous year. This surge illustrates not only a growing acceptance of digital health services but also reflects the NHS’s commitment to providing patients with more flexible and convenient options for accessing medical advice and care.
The rise in online consultations can be attributed to several factors, including the ongoing evolution of healthcare technology and the need for safer contact methods, especially in the wake of the COVID-19 pandemic. Patients are now able to book appointments, request prescriptions, and receive medical advice from the comfort of their homes, significantly reducing the need for in-person visits. This trend has been particularly beneficial for those with mobility issues or those living in remote areas, as it enhances accessibility to essential health services. Furthermore, the NHS has been actively promoting these online services, encouraging patients to utilize them as part of a broader strategy to modernize healthcare delivery.
The impact of this shift is multifaceted. For instance, it has led to a more efficient use of GP resources, allowing practitioners to manage their time better and focus on patients who require immediate in-person care. Additionally, the ease of online consultations has empowered patients, giving them greater control over their healthcare journey. As the NHS continues to expand its digital offerings, the expectation is that this trend will not only persist but also evolve, further integrating technology into everyday health management. With millions now embracing online consultations, the future of healthcare appears to be increasingly digital, promising enhanced patient experiences and improved health outcomes.
Millions of people are using online consultation requests to contact their GP practice each month, as the NHS gives people more choice in how they can safely contact their family doctor. New figures show 6.5 million online consultation requests were submitted to GPs in September 2025, up half compared to the same period last year […]
